The Easy Solution
Posted by Sarah Rixey on Mon, Apr 16, 2012
The Road to Recovery
Location: Columbus, Ohio
Industry: Insurance
Membership Package: ReadySuite
Interruption: Tape Drives
When one of our members in Ohio called in, he wasn’t in a panic. There was no fear or urgency in his voice and there were no sounds of chaos in the background. He had simply called Agility to tell us that he was in need of tape drives. His tape library had failed and he needed a temporary replacement in order to continue backing up his data. Continuity Planner, Tom Combs, exchanged info with him and drew up the next steps of his recovery strategy in less than an hour.
After walking through available options, our member was relieved to know that rather than opting for an exact replacement, he could instead use two of the three tape drives he had access to through his ReadySuite Membership that would save him money. He immediately asked us to send him the equipment, stating “I didn’t want to rush into buying equipment – it was nice to be able to replace it right away.” Last year, he’d tested his recovery plan with Agility, which only added to his peace of mind and confidence in depending on us.
Our member saw that we were truly a partner in recovery and actively seeking out the most cost effective route with no other focus other than getting him back in business. This gave him the peace of mind to be out of the office that same week, knowing that he won’t have to think about tape drives because he has a partner he can trust to be there even when he’s not. He knows that Agility’s got his back.
